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Current
Address
Tokyo, Japan
Higashicho, Koganei, 184-0011
Voice:
+81 50 5809 5807
E-mail:
career@zhdan.com |
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| OBJECTIVE:
IT
Management / IT Operation / Team Managment
PROFILE:
Result driven IT Manager with MBA
background and an
outstanding record of delivering complex technology and systems
integration projects on time and within budget. Proactive, works
closely with business clients and technology
personnel. Combines a
strong business expertise with the ability to conceive profitable and
efficient solution utilizing technology. Industrious,
troubleshooter, thrives on a challenge, works effectively with all
levels.
Core
Competencies
- Network
Planning
- Client
Cultivation
- Interdepartmental
Coordination
- Management
& Administration
- Technology
Transfer
- Project
Management
- Desktop
Support
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- System
Integration
- Standardization
management
- Employee
Benefits Management
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Office
Procedure Development
- Remote
Server Management
- Resource
Management
-
Staff
Training &
Development
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Exudes
energy, motivation
and confidence.
Decisive technical leader able to merge disparate personnel into team
centered projects. Demonstrated team building, relationship building
and communication skills.
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2022-Present
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2014-2018
2013-2014
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2007-2013
2003-2007
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Head Of Managed Services Fusion Systems
Tokyo, Japan
As the leader of the
Managed Services business unit, I was accountable and responsible for
its performance and development. My responsibilities included
overseeing all managed services projects, ensuring teams followed
established processes, and delivering services that satisfied customer
needs.
To achieve this, I provided expert guidance on IT strategy, technology,
and best practices while developing and maintaining a high-performing
team through coaching and performance management. I also administered
staff performance management and career development activities,
ensuring that metrics related to established SLAs, availability,
capacity, and performance were captured, validated, and reported.
I mentored and built an effective network organization in support of
the business, while enforcing good practice in ITIL processes as the
authoritative source for all service operations-related matters. I
managed team and individual performance, technical and skills
development, and encouraged open communication between team members to
promote effective collaboration.
To ensure daily priorities were met, I reviewed and took appropriate
action while ensuring high-quality, up-to-date documentation existed
for all service arrangements. Finally, I provided input into the
company's service and support strategy to ensure it aligned with the
Managed Services business unit's objectives.
Key Projects:
● Implementation of ManageEngine ServiceDesk Plus MSP
● Development of After Hours Support and SHIFTS
● Successful Re-Certification of ISO 27001 Hong Kong office
● Establishing company-wide performance management reviews
● Implementation of Ralph Lauren NSO project management template (10 milestones and 73 tasks)
IT
Manager Heineken
Minks,
Belarus
Provide strategic and tactical planning,
development, evaluation and coordination of the information and
technology systems for the HEINEKEN organization in Belarus. Ensure the
continuous delivery and operation of integrated information systems.
The position manages multiple information and communications systems
and projects, including voice, data, office automation, document
control, enterprise resource planning. Develop and maintain an annual
operating and capital budget for network information and technology
systems operations.
Work with business leaders to understand and help craft their business
plans into projects. Ensure the application footprint and
infrastructure, support the current and planned needs of the business
areas. Monitor customer satisfaction with project execution and
operational support. Identify opportunities and implement changes to
drive improvement in service. Responsible for the consistent delivery
of IT processes and agreed SLAs. Evaluate team members in both
technical duties and professional aspects of their performance. Define
application development, infrastructure team structure and resource
levels. Allocate resources and responsibilities across the application
team to meet required business goals. Communicate and reinforce IT,
Application, Infrastructure team goals, policies and procedures to
staff members. Manage entire workplace, hosting, communications
infrastructure and business application landscape.
Key Projects:
● Migration of corporate mail system to
Office 365 Cloud
● Implementation of Transport Management
System
● Outsource company printing
● Implementation SEM Microsoft Dynamics
NAV ERP
● AD 2008 and SCCM 2012 Migration
IT
Director ProStore
Minsk, Belarus
Provided overall guidance and optimization of
the IT
department for all hypermarkets of ProStore. Organized the service to
internal and external customers of the IT Department. Instituted a
process of internal technical support through HelpDesk. Ensured smooth
operation of IT infrastructure, software and information systems.
Organized operation and overall management of IT infrastructure and
equipment : servers, data and telecommunications, computers, cash
registers, scales, barcode scanners, printers and other equipment.
Developed and implemented new regulations and policies in the field of
IT for the organization. Defined IT needs and budget for the company.
Engaged in search of suppliers, organized tenders, concluded and tested
performance of contracts. Conducted audit, analysis, design and
optimization of IT infrastructure in the company. Identified and
managed IT risks. Provided information security for the organization.
Key Projects:
- Preparation and implementation of
the
company's IT budget
- Introduction of internal
technical support
though the HelpDesk
- Organization of all
hypermarkets
connections through fiber-optic and the local VPN
- Introduction of VoIP
service in the
organization
- Migration of corporate
mail system
from Lotus Notes to MS Exchange
- Introduction of thin
clients based on
HP and VMware technology
Identity
Manager / eDirectory / Sentinel Engineer Novell
Provo,
Utah
First responder
for support issues for multiple
Fortune 500 companies, State and Federal government agencies. 3,000 to
50,000 users world wide. Delivered mission critical support for
Novell's largest "Premium" customers.
Tailored
solutions to customer specific environments; shortened implementation
time lines by serving as primary point of contact between client and
Novell Consulting, Novell Sales and Engineering departments.
Resolved
critical system issues for other key clients. Became trusted adviser to
upper management at federal, state, and local governments as well as
individual organizations, including multiple Fortune 100 companies.
Created
various types of documentation, including Knowledge-Base entries, bug
tracking, standards and procedures manuals, resulting in cleaner
software releases and additional customer self help materials; which
resulted in fewer general questions support calls, saved money and
allowed technical support staff on all levels to focus on more complex
issues.
Developed
end-user and staff training materials and presented those materials,
both in small group environments and large technical conference
auditorium venue at BrainShare.
Key Projects:
- Selected as
Advantage Support
Engineer for:
- US
Army - http://www.armymwr.com
- US Environmental Protection Agency - http://www.epa.gov/
- AIG - http://www.aig.com
- Health First Medical Center - http://www.health-first.org/
- State of Wisconsin - http://www.wi.gov
- Maryland Department of Juvenile Services - http://www.djs.state.md.us
- EduTech - http://www.edutech.org/
- Troubleshooted
Hight Severity IDM,
eDirectory
and Sentinel
issues
- Maintained a
hight availability and optimal performance environment for premium
customers
- Assisted in
making customers recommendations on key business issues, such as
stuffing, training, project planning and standardization
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IT
Manager BYU
Provo,
Utah
I
managed a team of employees and provided computer support to the
faculty and staff of the College of Fine Arts and Communications. The
College included Department of Communications, Department of Dance,
School of Music, Department of Theater and Media Arts, Departments of
Visual Arts, Museum of Art and Advisement Center.
Scope:
Main network use of 7 campus buildings. 53 practice rooms, 5 theaters
with more than 450 music, theater and dance performances annually, 9
art galleries holding over 130 exhibitions annually, Fully equipped
scenic, lighting, costume, sound and properties studios, 200 spaces
for offices, media classrooms, and computer laboratories for art,
design, advertising, public relations, newspaper, media and music.
Day
to
day support of over 3,000 undergraduate and 140 gradate students, 139
full-time faculty, 230 part-time faculty and 97 full-time
administration and staff.
Key
Projects:
- Conducted
Systems planning
and Project Rollouts for College Departments
- Managed
GroupWise-Outlook migration projects
- Trained, hired and
directed
employees
- Assisted in new
products deployment
- Implemented Linux
HelpDesk Solution and Tracking system
- Designed
and delivered
successful technical
training
courses
- Provided support and
planning for critical requirements including Vendor Relations
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Customer
Service Specialist BigPlanet
Provo,
Utah
I provided client
support and technical issue resolution via E-Mail, phone and other
electronic medium and configuration of client’s equipment to
connect to the Internet via modem/DSL Router. Also I had to configure
software to connect to Internet application servers and provide
training to clients in the use of system and applications as related to
Internet.
Key Projects:
- Assisted in
Customer
and Technical Support Service on the phone
- Resolved issues
with
applications, database communications and networks
- Participated in
technical testing and troubleshooting of ISP issues
- Automated
business
processing to expand business and increase customer base, resulting in
increased profits
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Product
Manager Netwise
Salt
Lake City, Utah
As a Product
Manager in a start-up company I was responsible for the product
planning and execution throughout the product lifecycle, including:
gathering and prioritizing product and customer requirements, defining
the product vision, and working closely with engineering, sales,
marketing and support to ensure revenue and customer satisfaction goals
are met. The Product Manager’s job also included ensuring
that
the product supports the company’s overall strategy and goals.
Key Projects:
- Defined
the product
strategy and roadmap
- Delivered
Marketing
Requirements Documents and Product requirements documents with
prioritized
- Features
and
corresponding justification
- Worked
with external
third parties to assess partnerships and licensing opportunities
- Run
beta and pilot
programs with early-stage products and samples
- Was
an expert with
respect to the competition
- Developed product strategies for Biometrics
and Creative Case
Software
- Consulted
business
crypto procedures and standardization issues
- Managed
Security
and Finance business software solutions
- Participated
in
technical conference presentations
- Led cross-functional team in designing and
implementing new
support infrastructure
- Acted
as a leader
within the company
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Technical
Product Assistant Norton
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PowerQuest
Orem,
Utah
As
a technical
product assistant I had to drive rapid adoption of PowerQuest products
into customers and OEM partners. Drove key platform and
product
initiatives including PartitionMagic and DataGone. Co-Developed partner
plans that documented, and lead partner and other resources to
implement joint long-range strategies for mutual benefit.
Developed and executed on the technical components of account plans.
Key projects:
- Managed DataGone
product development with $500,000 revenue
- Assisted in
competitive marketing reviews
- Developed and
present business cases for a new product
- Participated in
technical testing of new competitive product
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System
Administrator ITP Ltd.
Salt
Lake City, Utah
The System
Administrator was responsible for effective provisioning,
installation/configuration, operation, and maintenance of systems
hardware and software and related infrastructure. I participated in
technical research and development to enable continuing innovation
within the infrastructure. I ensured that system hardware, operating
systems, software systems, and related procedures adhere to
organizational values, enabling staff, volunteers, and Partners.
I assisted project teams with technical issues in the Initiation and
Planning phases of our standard Project Management Methodology. These
activities included the definition of needs, benefits, and technical
strategy; research & development within the project life-cycle;
technical analysis and design; and support of operations staff in
executing, testing and rolling-out the solutions. Participation on
projects is focused on smoothing the transition of projects from
development staff to production staff by performing operations
activities within the project life-cycle.
I was accountable for the following systems: Linux and Windows systems
that support GIS infrastructure; Linux, Windows and Application systems
that support Asset Management; Responsibilities on these systems
including engineering and provisioning, operations and support,
maintenance and research and development to ensure continual innovation.
Key projects:
- Provided computer
technical support for NT servers (30,000 users)
- Acted as a
technical contact for company clients
- Trained and
supervised two information specialists
- Provided remote
access connectivity/support
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Network
Assistant BYU-Print
Services
Provo,
Utah
As a key member of
University Print Services, this position was responsible for all
aspects of network administration including servers, desktop systems,
communications hardware/software and office systems.
This position reported to the Director of Print Services and
periodically worked with all development staff. Network administration
(including backup, security management, user account management, e-mail
systems including e-mail web server, internet access, office systems
and applications support).
Supported server, network and desktop hardware, software and
applications. Performed technology needs analysis. Rolled out hardware
and software to ensure optimal deployment of resources. Planed,
implemented, and supported the network and computing infrastructure
plan. Managed small to medium sized projects according to agreed upon
budgets and schedules. Assisted with technology planning through
ongoing research.
Key projects:
- Administered
Novell/NT network (27,000 users)
- Created and
maintained Company
web-site
- Managed on-site
personnel who support university students
- Supported and
Troubleshot 100 email accounts
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Lead
Trainer
Here & Now
Minsk,
Belarus
- Developed
and managed
recruitment processes
- Preparing
consultants
for successful working partnerships with company clients
- Assessed
participant
feedback and continuing on-the-job knowledge retention
- Coached sales and management teams to propel
"hit" rates
- Implemented and administered training records
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| Certified
Interpreter
Translation Department of the Church
of
Jesus Christ of Later-Day Saints
Salt Lake City,
Utah
- Interpreted
simultaneously English into Russian for General Conferences
- Addressed
audiences of 5,000 people
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MBA,
Marriott School
Brigham Young
University
(BYU), Provo, UT April
2001
Emphasis:
Information
Systems
BS, Belarusian
State
University, Minsk, Belarus June
1998
Majors:
Psychology,
English, Social Work
Associate Diploma,
School of Education
Stockholm State
University,
Sweden October
1995
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Student
President
Minsk,
Belarus
- Directed over 150
representatives to implement various strategies to help students
- Worked
collaboratively with all members of the University community to
initiate a dynamic strategic plan for community services
- Learned
time-management, cultural tolerance, dedication to commitment
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| LANGUAGE
ABILITIES:
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English
•
Russian
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Belarusian
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Ukrainian
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Japanese ( N3 Level )
COMPUTER
SKILLS:
Microsoft
Dynamics NAV
ERP, MS Office 365, 1C, SLES, openSUSE, NetWare, Unix, Windows, OSX,
Identity Manager, Sentinel, Log Manager, Audit, ESX, PlateSpin,
ZenWorks, Xen, SUSE Studio, GroupWise, BlackBerry Server, Remedy,
Illuminate, Network Security, Oracle, MS SQL, MySQL, Apache, Samba,
SAP, TCP/IP, Systems Imaging, Security & Identity, VoIP, Data
Recovery
INDUSTRY
CERTIFICATIONS:
  
PRINCE2 Foundation
Certificate -
2012
Information
Technology Infrastructure Library ( ITIL) v3 Foundation Certificate -
2012
Novell
Certified
Engineer
(NCE) - 2009
Novell
Certified
Administrator Enterprise Services (NCA) - 2009
Novell
Certified
Administrator (NCA) - 2008
Novell
Certified
Linux
Desktop Administrator (NCLDA) - 2008
Microsoft
Certified
System Engineer (MCSE) - 2001
Microsoft
Certified
Professional (MCP) - 2000
MY OPEN SOURCE
PROJECTS :
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